Refund policy
At BeYou Stores, customer satisfaction is our priority. We want you to shop with confidence. If you are not completely satisfied with your purchase, you may request a return, exchange, or refund within 15 days of receiving your order.
Return & Exchange Eligibility
You can request a return or exchange within 15 days if:
- You received a wrong product.
- You received a damaged or defective product.
- The product does not match your order.
- You received an incorrect size, color, or variant, where applicable.
- You simply wish to return the product, subject to the product being in its original condition.
To be eligible for a return or exchange, the product should be unused, undamaged, and in its original packaging, along with any accessories, boxes, tags, or other items provided with the order.
How to Request a Return or Exchange
To initiate a return or exchange, please contact us within 15 days of receiving your order.
Please provide:
- Your Order Number
- Customer Name
- Reason for Return/Exchange
- Clear pictures or video of the product, if required
Our team will review your request and guide you through the return process.
Refund Policy
Once we receive and inspect the returned product, we will inform you whether your refund request has been approved.
If approved, the refund will be processed through the applicable payment method or another mutually agreed method.
Refund processing time may vary depending on the payment method and processing channel.
Damaged or Wrong Products
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.
We may request pictures or a short video of the package and product so that we can verify the issue and provide the appropriate solution.
Depending on the situation, we may offer:
- Replacement
- Exchange
- Refund
Important Note
Products returned without prior communication with our team may not be accepted. Please contact us before sending any product back.
Return and exchange requests must be made within 15 days from the date you receive your order.
Contact Us
For returns, exchanges, or refunds, please contact us:
Email: beyoustores01@gmail.com
Phone: 03175566656
Address: Main Bazar Bherkund, Mansehra
BeYou Stores reserves the right to review each return, exchange, and refund request according to the condition of the product and the circumstances of the request.